Refunds & Shipping

Where we ship

We currently ship within [the United States], with more regions coming soon. If your country isn't offered at checkout, join the drop list and we'll let you know when we reach you.

Processing & delivery time

• Orders are usually packed within [1–2] business days.
• Standard delivery is estimated at 3–7 business days after dispatch. [Adjust to your carrier.]
• You'll get an email confirmation when you order, and [tracking when it ships].

Shipping cost

Standard shipping is a flat rate shown at checkout, and it's free on orders over the equivalent of $40. The exact amount in your currency is confirmed before you pay.

Returns & refunds

Because Brewhoo is a consumable food product, for health and safety reasons we can't accept returns of opened or used bottles. However, your satisfaction matters — so:

• If your order arrives damaged, defective, or incorrect, contact us within [7] days of delivery with your order reference and a photo, and we'll send a replacement or full refund.
• If your order doesn't arrive within a reasonable time, contact us and we'll investigate and make it right.
• Unopened, unused product may be returnable at our discretion [state your policy].

Cancellations

Need to cancel or change an order? Email us as soon as possible. We can usually amend or cancel before it's dispatched.

How refunds are issued

Approved refunds go back to your original payment method via Stripe, typically within [5–10] business days.

Contact

For anything order-related, email orders@brew-hoo.com with your order reference.